Expert / Staff Product Manager (Conversational Connect)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

As an Expert / Staff Product Manager in this role, you will be responsible for driving the future of the Conversational Connect platform, creating programmable, scalable, and profitable solutions across varied industry use cases. 

This role involves end-to-end product management for the Conversational Connect platform, aligning the roadmap with company goals, customer needs, and market trends. You will be responsible for defining product strategy and delivering competitive features such as Gen AI-powered automation, APIs, and Advanced Analytics to achieve strong business results. This position requires leading a cross-functional team, including engineering, operations, sales, and go-to-market teams, and staying current with technological advancements in the category.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

Your key responsibilities:

Market Research & Customer Interface

• Collaborate closely with product leadership to gain a deep understanding of market trends, business strategy, and the needs of key customer segments.
• Design and develop useful, usable, and profitable product solutions to achieve financial targets for the global Conversational Marketing business.
• Work with prospective customers and sales teams on opportunity analysis, proposal development, and bids to address specific customer requirements.
• Understand the local competitive landscape and devise strategies to execute and meet customer needs across global markets.
• Lead internal product integrations (various channels) and external connectors with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze) to boost adoption.

Product Life Cycle Management

• Define and justify new products by analyzing potential solutions, including product structures, pricing scenarios, and unique differentiators.
• Negotiate feature content for Notify and Engage use cases with development engineering, operations, marketing, and product management peers.
• Lead critical cross-functional initiatives for product development and launch across channels like WhatsApp, RCS, SMS, and Email.
• Develop or contribute to significant product collateral, including white papers, blogs, demo videos, and case studies.
• Develop or contribute to significant product collateral, including FAQ documentation, user guides, and customer success stories.

Go-to-Market & Revenue Generation Support

• Develop and implement product-specific go-to-market strategies in collaboration with Marketing, Sales, and Business Operations.
• Work with leadership to establish partnership strategies with resellers, system integrators, and complementary technology providers.
• Define optimal product packaging, pricing, and positioning, and conduct training sessions for internal teams and customers to ensure successful adoption.

What you'll bring

• Computer Science degree or similar technical qualifications with advanced proficiency in the technical aspects of product design, development, and application.
• Demonstrated experience in delivering and executing a product vision in a high-technology setting, preferably within Conversational Marketing or CPaaS space.
• Stellar inbound product management skills with the ability to effectively project manage and execute.
• Proficiency in outbound product management skills and data-driven analytical skills.
• Ability to gather customer requirements and identify underlying business problems to develop solutions for complex technical and process issues.
• Experience working across all phases of the software development lifecycle.

• 6+ years of Product Management experience
• Excellent communication and collaboration skills to work with cross-functional teams
• Comprehensive understanding of API product management. Knowledge of Gen AI, messaging channels (including OTT), or CPaaS products is a plus

Experience we consider a plus:

• Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Background in CPaaS and knowledge of technical concepts such as Flow builder or Journey builder

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. 

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.